Privacy Policy
Lofty Building Group Pty Ltd ABN: 82 159 090 678 and its related corporate entities are committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and Why do we Collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in various ways including interviews, correspondence, telephone, email, via our website (www.loftybuildinggroup.com.au), from your website, from media and publications, other publicly available sources, cookies, tracking technologies and from third parties. We do not guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information without limitation or opinion about such things as an individual’s health, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs. We do not typically collect sensitive information unless necessary for specific services.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained;
- For a secondary purpose directly related to the primary purpose;
- With your consent; or
- Where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some cases, we may be provided with information by third parties (e.g. business partners, third-party service providers). In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
We may share your Personal Information with third-party service providers who assist us with business operations. These providers are required to protect your information in compliance with the APPs and are only permitted to use your information for the purposes specified.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
We take reasonable steps to ensure your Personal Information is stored securely in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we will retain for a minimum of seven (7) years.
Access to your Personal Information
You have the right to access the Personal Information we hold about you and to request updates or corrections if it is inaccurate, out of date or incomplete, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information, we may require you to verify your identity before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is kept up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and current. If you find that the information we hold is not current or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Privacy Policy may be updated or changed from time to time and is available on our website. Lofty Building Group reserves the right to change this Privacy Policy without notice. We recommend reviewing this Policy periodically to stay informed of any changes.
Privacy Policy Complaints and Enquiries
If, at any time, you believe Lofty Building Group has not handled your personal information in accordance with this Privacy Policy, please contact us immediately in writing. If you have any other queries or complaints about our Privacy Policy, or believe we have breached your privacy rights, please contact us at:
Attention: Privacy Officer
Lofty Building Group Pty Ltd
140 Greenhill Road, Unley SA 5061
P: 08 8266 0011
E: info@loftybg.com.au
We take privacy complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response or if we cannot resolve your complaint, under the Privacy Act, you can lodge a complaint to the Office of the Australian Information Commissioner.